Privacy Policy

Effective Date: Feb 6th, 2025

Welcome to the ZONA App

At ZONA, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and share that information, and the steps we take to protect your privacy when you use the ZONA app (“App”). By accessing or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

We collect information from you when you use the App, including:

• Personal Information: When you create an account, we collect your name, email location, phone number, profile picture, and other information necessary for registration.
• Location Data: With your consent, we may collect your device’s location information to help you find nearby venues, events, and offers.
• Usage Data: We collect information about how you use the App, such as your activity within the app, searches, and interactions with venues, events, chats, and offers.
• Payment Information: If you make a purchase or book bottle service, we collect payment-related information (credit card, billing address) through secure payment processing partners.
• Device Information: We collect data about the device you use to access the App, such as your device’s model, operating system, IP address, and browser type.

2. How We Use Your InformationWe use the information we collect to:

• Provide and Improve Services: To facilitate your use of the App, such as enabling bottle service bookings, venue searches, event participation, and chat room functionality.
• Payment Processing: To process payments for bottle service, tickets, and other purchases made through the App.
• Personalization: To personalize your experience by suggesting relevant venues, events, and offers based on your preferences and location.
• Customer Support: To respond to your inquiries, support requests, and resolve any issues you may encounter.
• Communications: To send you important notifications about your account, updates, and promotional offers (you can opt-out of promotional emails).
• Legal Compliance and Safety: To comply with legal obligations and protect against fraud, abuse, or violations of our Terms of Service.

3. How We Share Your InformationWe may share your information in the following ways:

• With Venues and Partners: If you book bottle service or tickets, join guest lists, or use certain features, your information may be shared with participating venues or third-party service providers to complete the transaction.
• With Service Providers: We may share your information with trusted third-party vendors who help us with payment processing, customer support, and other services.
• For Legal and Safety Reasons: We may disclose your information if required to do so by law or in response to legal processes such as a subpoena, court order, or government request, or to protect our rights and safety.

4. Your Choices and Rights

You have the following rights regarding your personal information:

Access and Update: You can view, update, or delete your personal information in your account settings.

Location Data: You can choose to disable location tracking at any time in your device’s settings. However, some features of the App may not work as intended if you do so.

Promotional Communications: You can opt-out of receiving promotional emails by following the unsubscribe link in those emails or adjusting your preferences in the App.

Account Deletion: If you no longer wish to use the App, you can delete your account by contacting us or through your account settings. Please note that we may retain certain information for legal or business purposes.

5. Data Security

We use reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Retention of Data

We retain your personal information for as long as necessary to provide the services you have requested, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Children’s Privacy

The ZONA app is not intended for use by individuals under the age of 21. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the App and will become effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your privacy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at support@myzona.app